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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy_policy​

Individual results may vary, and testimonials are not claimed to represent typical results.

All testimonials are by real people, and may not reflect the typical purchaser’s experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.​

Shipping & Delivery : We will deliver within 24 hours after confirming your order.

It is expected to arrive within 3-5 working days. We will notify you whenever ther are special circumstances.​

Refund Policy

1. Overview

We strive to provide the best products and services to our customers. If you are not satisfied with your purchase, our refund policy outlines the conditions under which refunds will be granted.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The product must be unused and in the same condition that you received it.
• The product must be in the original packaging.
• A receipt or proof of purchase is required.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Perishable goods (e.g., food, flowers)
• Customized or personalized items

4. Partial Refunds

Partial refunds may be granted in the following situations:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [your email] with your order number and reason for the refund.
2. Our team will review your request and, if approved, provide instructions for returning the item.
3. Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.

6. Refunds

Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [vixxaplushq@gmail.com].

8. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [vixxaplushq@gmail.com].

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about our refund policy, please contact us at [vixxaplushq@gmail.com].

Welcome to auraalam.shop. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you make a payment on our website.

1. Information We Collect

When you make a payment on our website, we collect the following information:

• Personal Information: Your name, email address, billing address, shipping address, phone number, and any other information you provide during the checkout process.
• Payment Information: Credit card details, bank account information, and other payment details. We use a third-party payment processor to handle your payment information securely.
• Transaction Information: Details about the products or services you purchase, the date and time of the transaction, and the total amount of the transaction.

2. How We Use Your Information

We use the information we collect to:

• Process Payments: To process your payment, verify your identity, and prevent fraud.
• Order Fulfillment: To fulfill your orders and provide customer support.
• Communication: To communicate with you about your order, respond to inquiries, and provide updates.
• Improve Our Services: To enhance our website, improve customer service, and personalize your experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with:

• Payment Processors: We use third-party payment processors to handle your payment information securely.
• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers.
• Legal Authorities: When required by law, regulation, or legal process.

4. Data Security

We implement a variety of security measures to ensure the safety of your personal and payment information. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments. While we strive to protect your information, no system can be completely secure. Therefore, we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual restrictions.
• Objection: Object to the processing of your personal information for certain purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: vixxaplushq@gmail.com

Thank you for trusting us with your payment information. We are committed to protecting your privacy and ensuring a secure transaction experience.